NurseNow Frequently Asked Questions

Navigating senior care is overwhelming enough without hidden fees or confusing platforms. Here is exactly how NurseNow works, how we keep your data safe, and how we help you find the right local care.

How NurseNow Works

What exactly is NurseNow?

NurseNow is a free search platform and educational resource hub designed to help families navigate elder care. We are not a direct home care agency. Instead, we provide powerful search tools and expert-backed guides to help you find, compare, and connect with trusted, local senior care agencies in your area.

Is NurseNow a home care agency?

No. NurseNow does not employ caregivers or nurses directly. We are a marketplace and matching service that bridges the gap between families who need help and the licensed local agencies that provide it.

How do I use the search tool?

Simply enter your location and the type of care you are looking for (such as companionship, personal care, or post-hospital support). Our platform will instantly generate a list of local agencies that match your specific criteria. From there, you can review their profiles and choose which agencies you would like to connect with.

Cost & Transparency

How much does it cost to use NurseNow?

NurseNow is 100% free for seniors and their families. You will never be charged to read our guides, use our search tools, or connect with care providers through our site.

If it is free for families, how does NurseNow make money?

We believe in total transparency. NurseNow operates on a lead-generation model. This means that when you decide you want to speak with a specific local care agency, that agency pays us a small, one-time fee to access your contact information and reach out to you. This model allows us to keep our tools and educational resources completely free for the families who need them.

Will using NurseNow increase the hourly rate I pay for care?

No. The lead fee is paid by the agency as part of their marketing and outreach budget. It does not affect the hourly care rates you negotiate directly with the agency you choose.

Privacy & Security

How do you keep my family's personal information secure?

We know you are sharing sensitive health and contact information, and we take that responsibility seriously. NurseNow protects all user data using standard cryptography (end-to-end encryption) to ensure your information is unreadable to outside threats. Furthermore, our internal systems use Role-Based Access Control (RBAC), meaning data is strictly limited so that only the specific personnel required to facilitate your agency match can view your details.

Will my contact information be sold or spammed?

Absolutely not. Unlike some aggregator sites that sell your phone number to dozens of random call centers, your contact information is only shared with the specific, local agencies that match your search criteria and that you have agreed to connect with.

Quality & Vetting

How do you vet the agencies on your platform?

We do not let just anyone join NurseNow. Agencies listed on our platform must be appropriately licensed to operate in their state, maintain good standing with local health departments, and demonstrate a track record of reliable service.

What if I have an issue with an agency I found through NurseNow?

While you will sign a contract directly with the agency you choose, we care deeply about the quality of the providers on our platform. If you have a deeply negative experience or safety concern regarding an agency you found through NurseNow, we encourage you to report it to our support team so we can review their status on our site.

Do your educational guides provide medical advice?

No. The articles, checklists, and guides on NurseNow are created by our content team to help you manage care logistics, home safety, and care transitions. They are designed for educational purposes and should never replace direct medical advice from your loved one's doctor.